Remote Support

remote_supportThere is some support we can provide without actually having to come to you. We take control of your computer from our office via the internet, using some very clever (and secure) technology, and resolve the problem from there.

Obviously your internet connection needs to be working, otherwise we cannot take control. You need to help us get connected and authorise our access to your computer. And please don’t think we can just ‘take control and sort it out’, because it’s not always that simple.

The charges for remote support are quite simple:

First 15 minutes = £20.00
Next 15 minutes = £9.50
Next 15 minutes = £9.50
And so on.
(For businesses these values are £20.00+VAT and £9.50+VAT)