|
Please find below a sample
of our charges. For items not specified below please
contact
us with your requirement and we will provide you with a quotation.
Repairs and Software Support
Computer Installations
Sharing
of Broadband
PC MOT
Terms and
Conditions
Travel
Repairs and Software Support
- Home Users
|
Charge for 1
hour on site labour
|
£35.00+VAT*
(Plus
Parts)
|
|
Charge after first hour is then by each 15
minutes
|
£8.75+VAT |
|
If we can not fix the computer
on site then then an estimate will be provided
before further action is taken
|
|
Minimum on site charge
(This will be charged in the event of calls where no fault is found or
an 'instant fix' is applied and no other work is required) |
£21.28+VAT*
(£25.00 inc. VAT*) |
Drop off and collect your Laptop/Computer
and save 10%
(Labour charge only - parts at normal prices)
NB Not all work can be carried out off site and you should
contact us PRIOR to bringing your laptop/computer in to the office. If
we are required to visit your home/work premises to resolve the problem
then normal rates will apply. |
Repairs and Software Support - Small
Businesses
|
Charge for 1
hour on site labour
|
£40.00+VAT*
(Plus
Parts)
|
|
Charge after first hour is then by each 15
minutes
|
£10.00+VAT |
|
If we can not fix the computer
on site then then an estimate will be provided
before further action is taken
|
|
Minimum on site charge
(This will be charged in the event of calls where no fault is found or
an 'instant fix' is applied and no other work is required) |
£21.28+VAT*
(£25.00 inc. VAT*) |
|
NB Where Small Businesses have a policy to
settle invoices within 30 days charges will be applied as for Home Users |
Repairs and Software Support - Charities and
Parish Offices
20% Discount of standard Home Users Rates
(Where invoices are settled within 30 days, otherwise standard Home User
rates apply)
Home Installations
|
“Out of the Box” PC
set up, which involves:
- Removing
the PC from the box and checking everything is there
- Connecting
all the relevant components and installing any additional items e.g.
printer, scanner, etc.
-
Set-up Broadband (single PC), including
Internet Security Software and E-mail
|
£60.00+VAT*
|
Additional Service
- Transfer personal data from old computer
to new computer e.g. photos, documents, accounts, favorites, e-mail, etc.
|
20.00+VAT
(in addition to basic set-up charge) |
Additional Service
-
Basic walk through of your new Windows Operating system.
- Basic walk through how to send and
receive e-mail and browse/search the internet
|
15.00+VAT
(in addition to basic set-up charge) |
Additional Service
-
Pre-order broadband on behalf
of customer
|
15.00+VAT
(in addition to basic set-up charge) |
Sharing of Broadband
|
Connect multiple computers together using a broadband modem/router/
wireless access point and wireless adapters (supplied).
|
£100.00+VAT*
(See note
below)
|
Notes:
Wireless Networks are limited not only by distance but by the physical
environment in which they are located, e.g. thick walls or metal shielding
will further restrict distance.
Cost:
Based on supplying 1 Broadband Modem/Router/Wireless Access Point and 1 USB
Wireless Adapter, connecting 1 computer using ethernet cable and 1 using USB
adapter, with both computers running Windows XP Home or Vista. All other scenarios
may result in increased costs. |
PC MOT
|
19 Point Check of
Computer or Laptop, remove unwanted files and programs and provide
details of any further recommended works or upgrades considered
necessary |
£39.99 inc VAT*
(See note
below)
|
Notes:
If a PC MOT cannot be carried out because the computer or laptop has a
fault or error which needs to be dealt with first, then this work will be
chargeable at normal hourly rates.
Recommended works or upgrades would be charged at normal hourly rates. |
Terms and Conditions
-
All prices
quoted are subject to change without prior notification and with errors and
omissions excluded (E&OE).
-
Specific
components quoted are subject to availability and similar products may be
used as an alternative without prior notification.
-
Works
requested outside of specific quotations will be subject to further charges.
-
Custom built
computers are supplied with 12 Months parts & labour warranty (on site for
customers living in TA1, TA2 and TA3 only - Return To Base for all other
post codes). Software issues are not covered.
-
Branded
computers, laptops and peripherals eg Monitors & Printers, are supplied with
28 days warranty from IT Know Howe, then by Manufacturers warranty.
-
For goods to
be dealt with under warranty they must be returned by the customer to IT
Know Howe at the business address listed on the invoice: warranty matters may be dealt with on site, but
only by prior arrangement and a charge will be payable for travel time and
expenses.
-
Title to
goods supplied remains with IT Know Howe Ltd until such time as full payment has
been received and cleared.
-
IT Know Howe
Ltd accepts no responsibility for existing customer data, which should be
backed up prior to the commencement of any works.
-
All on site
works will be carried out during normal hours unless agreed by prior
arrangement (Normal Hours: Monday to Friday 9.00am to 6.00pm).
|
* Travel
|
* All charges are based on a work carried out within
10 mile radius from centre of Taunton, with an assumed travel time of
20 minutes. Charges over these parameters will be 40 pence per mile and £2
per 5 minutes (charges subject to VAT). Calculations will be based on Post Code
to Post Code "direction" check using
www.multimap.com with fractions of mileage rounded up and minutes rounded up
to the next 5 minute amount.
Example of calculation:
Distance to be travelled is 17.7 miles in a time of 28 minutes.
This would be rounded to 18 miles and 30 minutes.
Total mileage 36 miles, less 20 included in basic call out, equals 16 miles.
16 miles x 50 pence = £8.00
Total time 60 minutes, less 40 included in basic call out, equals 20 minutes.
20 minutes x £3 per 5 minutes = £12.00
TOTAL additional charge for initial call out £20.00
|
|