Charges

“Don’t find us… we can come to you.”

Repairs and Software Support – Home Users
Minimum on site charge (up to 30 minutes) £36.00*inc.VAT
Charge for 1 hour on site labour £54.00*inc.VAT
Charge after first hour is then by each 15 minutes(If we can not fix the computer on site then then an estimate will be provided before further action is taken) £13.50*inc.VAT
Repairs and Software Support – Small Businesses (30 Day Term)
Minimum on site charge(This will be charged in the event of calls where no fault is found or an ‘instant fix’ is applied and no other work is required) £36.00+VAT*
Charge for 1 hour on site labour £54.00+VAT*
Charge after first hour is then by each 15 minutes(If we can not fix the computer on site then then an estimate will be provided before further action is taken) £13.50+VAT*
Where Small Businesses have a policy to settle invoices after 30 days, then charges will be applied at £58.00+VAT* per hour (pro-rata for each 15 minutes)

Repairs and Software Support – Charities and Parish Offices

20% Discount of standard Small Business Rates(This discount will be applied for invoices settled within 30 days, otherwise standard Small Business rates apply)
PC MOT
Review of Computer or Laptop, remove unwanted files and programs, check key settings are correct, confirm updates have been installed, ensure scheduled tasks are running correctly, review logs to ensure no underlying problems exist, and provide details of any further recommended works or upgrades considered necessary

Home Users £43.99*inc.VAT

Business Users £43.99+VAT

Notes: If a PC MOT cannot be carried out because the computer or laptop has a fault or error which needs to be dealt with first, then this work will be chargeable at normal hourly rates. Recommended works or upgrades would be charged at normal hourly rates.

Terms and Conditions

I.T. Know Howe Ltd use a debt collection agency for the recovery of unpaid accounts. Additional fees of 25% plus VAT will be added to the original invoice value in this event.
  • All prices quoted are subject to change without prior notification and with errors and omissions excluded (E&OE).
  • Specific components quoted are subject to availability and similar products may be used as an alternative without prior notification.
  • Works requested outside of specific quotations will be subject to further charges.
  • New Computers built by IT Know Howe are supplied with 12 Months parts & labour warranty. Software issues are not covered under warranty and are subject to charge at normal hourly rates.
  • Branded computers, laptops and peripherals eg Monitors & Printers, are supplied with 28 days warranty from IT Know Howe, then by Manufacturers warranty.
  • Mice, Keyboards and Speakers are considered to be consumables and will be replaced only within 90 days of purchase.
  • For goods to be dealt with under warranty they must be returned by the customer to IT Know Howe at the business address listed on the invoice: warranty matters may be dealt with on site, but only by prior arrangement and a charge will be payable.
  • Title to goods supplied remains with IT Know Howe Ltd until such time as full payment has been received and cleared.
  • IT Know Howe Ltd accepts no responsibility for existing customer data, which should be backed up prior to the commencement of any works.
  • All on site works will be carried out during normal hours unless agreed by prior arrangement (Normal Hours: Monday to Friday 9.00am to 5.00pm).

*Travel

* All charges are based on a work carried out within a 10 mile radius of centre of Taunton as referenced with Google Maps. For travel beyond this distance please call 01823 350500 to discuss the cost of additional costs.